If you decide Onward is not right for you, it's easy to uninstall. If you decide to come back in the future, you can always reinstall the software and start back up.
To delete the iPhone app, just press and hold until your apps bounce. Then press the X and the app will be deleted. We recommend restarting your iPhone after any app deletion.
If you have an Onward Pro subscription you MUST cancel your subscription by taking the following steps or you may be charged. This is Apple policy and Onward agents are unable to manually cancel your subscription. Deleting the Onward app from your iPhone or iPad does not cancel your subscription.
Your subscription is handled via Apple. If you are an Onward Pro user you can view your subscription details, pricing and expiration date by following these steps:
- Launch the Settings app (the gear icon).
- Tap iTunes & App Store.
- Tap on your Apple ID.
- Tap View Apple ID when the pop up window appears.
- Enter your Apple ID password or fingerprint ID when prompted.
- Tap Subscriptions.
- Tap on your Onward subscription.
If you'd like to remove all of your data please send your request to us at firstname.lastname@example.org .